We want you to love what arrives. If a piece is not right, you have 14 days from the day you receive your order to tell us you wish to return it, and a further 14 days to send it back.
What we can accept back
- Unworn and unwashed, with all original tags attached
- In its original packaging, complete — for multi-piece sets, every piece must be returned together
- Free of perfume, make-up and deodorant marks
What we cannot accept back
For hygiene reasons, briefs, thongs and other intimate pieces cannot be returned once the protective hygiene strip has been removed. This is a standard exception under EU consumer law and does not affect your rights on any other item in your order.
How to start a return
- Write to us through the contact page with your order number and the pieces you would like to return.
- We reply within one working day with the return address and instructions.
- Pack the items securely and send them back with a tracked service.
Return postage is paid by the customer unless the item arrived faulty or we sent the wrong piece — in that case we cover it in full.
Refunds
Once your parcel reaches us and passes inspection, we refund to your original payment method within 14 days. Your bank may take a few extra days to show it.
Exchanges
The fastest way to change a size or colour is to return the original piece for a refund and place a new order, so your replacement is not held up while the first parcel travels back to us.
Not sure about sizing? Check our size guide before you order — it takes a minute and saves a return.